At EF, safety is non-negotiable. We’d never send a traveller to a location we believe to be unsafe—and with our extensive global presence, our industry experience, and our close working relationships with Canadian and international authorities, that’s a statement we can back up.
Our Tour Directors are with our EF groups from the first day of travel until they head home, offering around-the-clock support and communication with Group Leaders. We maintain a local presence in nearly every destination we travel to, so we can tap into an on-the-ground perspective or engage additional helping hands 24 hours a day, 365 days a year.
With our 55+ years of operational experience, we’re prepared for any scenario—from individual emergencies to itinerary changes to global pandemics. Hear what Group Leaders and parents have to say about safety on tour with EF.
Whether it’s a medical emergency, a route change, or a flight delay, our Group Leaders have the confidence in EF to know exactly what to do in any given situation:
EF Tours Canada follows guidance from the Government of Canada and Public Health Agency of Canada when creating safety policies.
Medical emergencies aren’t the only kinds of issues we’ve handled. Our Tour Directors have the foresight to plan ahead, too. On a trip to Florence, Ontario Group Leader Bill B. saw firsthand how his Tour Director changed one of his group’s routes on the ground to avoid burgeoning conflict:
As trained guides on the language of travel (who can navigate the local language as well), no one is better equipped to lead the way. Frankly, Tour Directors are the best part of any EF trip. Erin A., a Group Leader from Ontario, says they’re instrumental to the tour experience:
When parent Lisa M. received a call from EF and heard her daughter was sick on a trip to Poland, she was undoubtedly worried. Her daughter needed to be accompanied back home to Newfoundland for further care, but Lisa never once doubted EF’s ability to arrange all the details:
Our Safety and Incident Response Team includes industry and healthcare experts who are always ready to spring into action with 24-hour emergency service.
With our 24-hour emergency service, we’re always a phone call away—and it goes both ways. Whether we need to contact parents, or parents need to contact us, there’s always someone ready to assist you. Because on an educational tour, safety is always our #1 priority.